Privacy Policy
www.quaymodels.com
This is the privacy policy notice of Quay Models.
In this document, “we”, “our” or “us” refers to Quay Models, a business based in Queensland, Australia.
Our contact details are:
Email: contact@quaymodels.com
Website: www.quaymodels.com
Introduction
This notice explains our policy regarding all information that we collect and record about you. It covers both information that could identify you personally and information that does not identify you.
We are committed to protecting your privacy and confidentiality. We understand that users of our website and services expect that their information will be handled responsibly and securely. Our policy is designed to comply with applicable Australian privacy legislation and standards.
If you believe our policy does not meet your expectations or that we are not complying with it, please contact us so we can address your concerns.
If you do not agree with any part of this policy, your only recourse is to discontinue use of our website and services.
Except as set out below, we do not share, sell, or disclose personally identifiable information to third parties.
Information We Collect
We may collect the following information through our website or when you provide it to us directly:
Basic identification and contact information, including your name, email address, phone number and other contact details.
This information is used:
to provide services requested by you;
to verify your identity for security purposes;
to communicate with you;
to market our services and products where permitted by law.
Information that does not identify an individual may be used by us or third parties in a general way, for example for demographic analysis or website usage statistics.
Where information is provided to enable you to engage with services offered by another party (for example clients, agencies or industry partners), we assume that you consent to us passing that information to the relevant party where necessary.
Website Usage Information
Our servers may recognise your domain name and email address, and record the pages you visit on our website.
We will not disclose your email address to any person who is not an employee or contractor of ours and who does not require that information to perform their duties.
This information is used:
to correspond with you;
to provide services you expect;
in an aggregated and anonymous way for quality control and website improvement;
to send information about services you have requested or subscribed to;
to inform you about related services offered by us.
Information Posted Publicly
Information you submit to public areas of our website, including profiles, advertisements, or other content, may be stored on our servers. We do not actively use this information beyond enabling its publication, however we reserve the right to use such content as outlined in our terms and conditions.
Website Analytics and Software
We may use software embedded in our website (including JavaScript and analytics tools) to collect information about how visitors use the site, including pages viewed, time spent on pages and navigation paths. This information helps us improve the performance and content of our website.
Payment Information
We do not process or store credit card details directly on our website.
Confidential Business Information
Information provided to us in the course of business relationships, including information provided by talent, clients or partners, will be treated as confidential and used only for legitimate business purposes. We expect all parties engaging with us to respect the same level of confidentiality.
We retain business records for a minimum period of seven (7) years, as required for legal, taxation and administrative purposes.
Third Party Advertising and Services
Third parties may advertise on our website. These parties may use technologies such as cookies or JavaScript that automatically collect your IP address or other information when advertisements are displayed. We do not control these technologies or the information collected by third parties, and this privacy policy does not cover their practices.
Cookies
Cookies are small text files placed on your device by your web browser when you visit a website. They help websites operate efficiently and provide information to website owners.
You may disable cookies through your browser settings at any time. Doing so will not prevent you from viewing our website, although some functionality may be affected.
We use cookies:
to record whether you have accepted cookies;
to allow essential website functionality;
to operate contact forms;
to improve website security;
to collect anonymous data about website usage;
to remember preferences for future visits;
to enable video content hosted through third-party platforms such as YouTube.
Messages and Enquiries
When you send us a message or enquiry, we collect the information you provide in order to respond to your request and improve our services. Records of communications may be retained for administrative purposes.
Complaints
If you make a complaint, we record the information you provide in order to resolve the issue. Where necessary, we may share relevant information with another party involved in the complaint, but only where reasonably required to address the matter.
We may also compile anonymised statistics from complaints to improve our services.
Public Content
Our website may allow users to publish information. We do not actively moderate all content but will investigate complaints where appropriate. If content is found to be inappropriate or unlawful, it may be removed while investigated.
If you choose to make information publicly available, you accept that we cannot control how third parties may use that information.
Affiliates and Business Relationships
Information provided by affiliates, clients or business partners is retained for business purposes only. We undertake to preserve confidentiality and expect reciprocal treatment.
Disclosure to Authorities
We may disclose information where required by law, or where requested by government or legal authorities with appropriate authorisation such as a court order or warrant.
Disclosure of Information
Except as specified above, we do not rent, sell or otherwise disclose your personal information to any person outside our business.
Removal or Correction of Information
If you wish us to remove or correct personally identifiable information held by us, please contact us at:
contact@quaymodels.com
We may take reasonable steps to verify your identity before granting access or making corrections.
Changes to This Policy
We may update this privacy policy from time to time to ensure it remains current. Please review this page periodically for updates.
Contact
If you have any questions regarding this privacy policy, please contact us via our website or email:
contact@quaymodels.com